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By booking a treatment you are automatically accepting the Spa's terms & conditions - outlined below. Please read these carefully before your visit. We are looking forward to taking care of you.


 

 

Early booking recommended 

It is recommended that you book your spa appointment at least 4 weeks in advance, particularly at weekends. We will make every effort to accommodate your visit including recommending alternative treatments available.

Day Spa Facilities

Guests who spend €75 or more on treatments or those on a package have complimentary use of the day spa facilities for one hour before your treatment. These include a small four-person sauna; steam & hot tub. (We do not have a pool.)

Guests who do not have automatic access to the thermal suite can pay 15PP for one hour’s access. 

In the interest of other guests, please adhere to this one-hour time guideline for the comfort of all spa guests.  In the event that the thermal facilities are out of order, no refunds or discounts will be issued as this does not affect your treatment(s). 

Arrive early

To maximize your experience, we ask you to arrive 10 minutes prior to your appointment time. This will be used for your personal consultation and for you to relax into our surroundings. We require that all new clients fill out a Consultation Card before your treatment. As all treatments must finish on time, failure to arrive early may result in your appointment time being reduced.

What to bring

We provide a robe & towel service for clients to enjoy use of the day spa facilities. If using the facilities, please bring swimwear.  

On departure, please return the robes; towels; slippers & key to Front Desk - failure to do so will mean your card will automatically be charged €50. In the event that you lose your locker key, a Lost Key Charge of €20 will be automatically applied. 

Rainforest Spa accepts no responsibility for items lost; damaged or stolen within or outside the Spa. Your personal items are your own responsibility.

Shhh....

The Spa is designed to be a calm and relaxing environment and it is for this reason we ask that you respect other guests by whispering whilst in the Whisper Lounge;  throughout the Day Spa and in the hot tub area. We also ask that your phone be placed on silent or turned off.

 

Health Conditions

If you have allergies; are pregnant; have high blood pressure; a heart condition or have any health/skin conditions, however minor, you are obliged to advise your therapist(s) verbally on each visit before each treatment. Please also advise us of any health conditions when making your booking. If there are any changes to your health, you are obliged to inform your therapist at each visit.

No Smoking Zone

As we are a Cancer Aware Spa, Rainforest Spa is a no smoking zone. However if you wish to smoke, please ask Front Desk and we will direct you to a separate outdoor area.

 

 

Make your visit extra special...

Why not upgrade your visit? To upgrade, simply email us or phone us with your chosen add-ons. E: info@rainforest.ie | PH: 012748080

Add-On Menu - all only 15

  1. Mini Make-up Application
  2. Extend My Massage
  3. Head, Neck & Shoulder Massage
  4. Soothing Foot Massage
  5. Anti-Cellulite Body Brush
  6. Collagen Eye Treatment
  7. Mini-Manicure
  8. Brow Tidy
  9. Glass of Bubbly (€5PP)
  10. Afternoon Tea served at The Summerhill House Hotel (Must be pre-booked.)

On a Stay Break?

Treatments included in Spa Stay Breaks must be pre-booked directly with Rainforest Spa by phone or email. Likewise, if you need to cancel your Stay Break you must also cancel your treatments directly with Rainforest Spa using the contact details provided above otherwise your card provided to the Hotel will be automatically charged for your treatments.

Cancellations/Late Arrivals/Payment

We require a minimum of 48 hours cancellation notice. A 50% cancellation charge will automatically be applied for any treatment(s) not cancelled directly with Rainforest Spa at least 48 hours prior to appointment time. Cancellation within 24 hours will incur a 100% charge. Don't worry, you can re-schedule your appointment without any charge.

Arriving late may interfere with your treatment and in some cases we may be forced to reschedule your appointment. All appointments will end at their scheduled time so that the next guest will not be delayed.

We accept cash, laser and all major credit cards. All prices are quoted in euro and are subject to change without prior notice. Prices quoted on our website supercede brochure prices - which may go out of date. Strictly only website prices will be honoured.

Treatment Courses

We offer courses of treatments to provide you with the best value for money for those who wish to avail of regular treatments. Silver Course = Buy 3 Get 1 Free. Gold Course = Buy 6 Get 3 Free. All courses are valid for 12 months. Courses are strictly non-transferable & non-refundable.

Gift Vouchers

Treat yourself or a someone special to a Rainforest Spa Gift Voucher. Gift Vouchers are valid for 12 months from date of purchase; are non-refundable and non-transferable. Voucher code must be quoted at time of booking and presented on the day of treatment.

Rainforest Spa vouchers are valid for use against services or products at Rainforest Spa or against Spa Breaks at The Summerhill House Hotel. They cannot be used for any other services or products at The Summerhill House Hotel.

Gift Vouchers are available to purchase online

Admissions Policy & Client Conduct 

Rainforest Spa reserves the right to refuse admission. As a protective policy for our staff,clients are required to treat staff with dignity & respect at all times. Inappropriate behaviour of any kind (verbal/physical) is not permitted. Inebriation is not permitted. It is the right of a Rainforest Spa employee to remove themselves from any situation that they deem uncomfortable which may result in a treatment being cut short/cancelled at a cost to the client.


Thank you and we look forward to helping you 'Be the Best You'.